Help Center
FAQ
FAQs
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping rates and times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email to monitor its journey to you.
Can I change or cancel my order after placing it?
Orders are processed quickly, but if changes are needed, contact Support@TheIceDrop.com within 24 hours for assistance.
Is your jewelry made with real silver?
Yes, all our jewelry is crafted from authentic 925 Sterling Silver, ensuring durability, luxury, and a tarnish-free finish.
Does Moissanite really pass the diamond tester?
Yes. Our high-quality Moissanite stones replicate the brilliance of diamonds and successfully pass standard diamond testers.
Will my jewelry tarnish or fade over time?
No. Our 925 Sterling Silver pieces and premium plating process prevent tarnishing, ensuring long-lasting brilliance.
Are the stones real diamonds?
We specialize in luxury Moissanite jewelry, which offers the same fire and brilliance as diamonds, at a fraction of the price.
Do you offer returns or exchanges?
Yes, we have a hassle-free return policy. You can return or exchange eligible items within 30 days of delivery.
What if my item arrives damaged or defective?
We stand by our quality. If your item arrives damaged, email Support@TheIceDrop.com within 48 hours for a replacement.
How long does a custom order take?
Custom orders typically take 3-6 weeks, depending on the complexity of the design.
Do you offer discounts or promotions?
Yes, first-time customers receive 20% off their first order. Stay updated with exclusive deals by subscribing to our email list.
Can I shower or swim with my jewelry on?
Yes, our 925 Sterling Silver and Moissanite jewelry are water-resistant and will not tarnish. However, for optimal longevity and shine, we recommend drying your piece thoroughly after exposure to water.
How can I be sure I’m receiving authentic Moissanite jewelry?
We provide certification for our Moissanite stones upon request, and every piece is crafted with precision for premium quality and authenticity.
How do I clean and care for my jewelry from TheIceDrop?
To keep your Ice shining at its best, we recommend gently cleaning your jewelry with a soft-bristle toothbrush, warm water, and a mild, non-chemical soap. After cleaning, pat dry with a microfiber cloth to restore its full brilliance.
Every piece is made to last, but taking care of your ice will keep it shining like royalty for years.