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Shipping Policy

Effective Date: May 16, 2025 | Last Updated: June 16, 2026

Thank you for shopping with THEICEDROP™. We take pride in delivering handcrafted luxury jewelry that's worth the wait. Please read our shipping policy carefully before placing your order.

Made-to-Order Crafting & Processing Time

Every piece of THEICEDROP™ jewelry is crafted to order by our expert artisans — we do not ship from pre-made inventory.

  • Most orders are crafted and shipped within 1–7 business days.
  • For highly detailed, custom, or complex pieces, crafting may take up to 10–20 business days before shipment.
  • In exceptional circumstances, processing may take up to 30 days.
  • You will receive a shipping confirmation email with tracking details once your order has shipped.

30-Day Shipping Guarantee: If your order has not shipped within 30 days of your purchase date, you are eligible to request a full refund — no questions asked. To claim this guarantee, contact us at support@theicedrop.com with your order number.

By placing an order with THEICEDROP™, you acknowledge and agree to these crafting and processing timelines.

Shipping Methods & Delivery Times

Once your order has shipped, estimated delivery times are as follows:

  • Standard Shipping: 3–8 business days after shipment
  • Expedited Shipping: Available at checkout for an additional fee (when eligible)
  • International Shipping: Delivery times vary by destination and customs processing

Please note that delivery time estimates begin from the date of shipment, not the date of purchase.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected method.
  • Free standard shipping promotions may apply to qualifying orders.

Order Tracking

  • You will receive a shipping confirmation email with tracking details once your order has shipped.
  • Please allow 24–48 hours for tracking information to update after you receive your confirmation.

Customs, Duties, and Taxes

  • International orders may be subject to import duties, taxes, or customs fees upon arrival.
  • These charges are the responsibility of the recipient and vary by country.
  • THEICEDROP™ is not responsible for delays caused by customs processing.

Lost or Damaged Shipments

  • If your order is lost in transit or arrives damaged, please contact us at support@theicedrop.com within 7 days of the delivery date.
  • We will work with the carrier and will offer a replacement or full refund depending on the circumstances.
  • Orders confirmed lost by the carrier are eligible for a full refund or replacement at no additional cost.

Address Accuracy

  • Please ensure your shipping address is accurate and complete at the time of purchase.
  • THEICEDROP™ is not responsible for lost or delayed shipments resulting from an incorrect or incomplete address provided by the customer.

Contact Us

For any questions regarding your order or shipping, please contact our customer support team at support@theicedrop.com.

Thank you for choosing THEICEDROP™ — where timeless craftsmanship meets modern luxury.